Refund Policy

Exchange and Refunds

If your goods are faulty, damaged or incorrect (through no fault of your own) on delivery, DoorDepot will exchange the product or issue a full refund to you including delivery charges.
If, for any other reason, the goods are not to your satisfaction, the DoorDepot will refund or exchange any unused items as sold, in their original saleable packaging, to you including delivery charges. We will arrange collection of the goods through our nominated courier and the cost of return will be at the customers expense.
DoorDepot must be notified of the above within seven working days from receipt of goods and customers must supply the Sales Invoice received with the order.
Any refunds due will be paid by the DoorDepot within 30 days of receipt of the returned Goods Returned/Credit Note Form.

Goods ordered in error

The DoorDepot may at its discretion exchange goods to the same value subject to their return of the goods ordered in error, in their original condition. However a surcharge of 25%, will be deducted for handling and restocking charge.

Cancellations and Delayed Deliveries

Cancellation of orders will only be accepted when all costs and expenses, or loss or damage incurred by The Door Depot, by reason of the cancellation, have been met by the customer.
All cancellations must be received in writing. A handling charge of 25% will be made for costs incurred by The Door Depot due to suspension or deferment of orders. Further details can be found in our Terms and Conditions.

How to return items:

Call our Sales Support team on 01206 573615. They will organise the collection of the unwanted items.

Our offices are open from 8.00am to 5.00pm Monday to Friday and 9.00am – 4.00pm Saturday.
incurred by The Door Depot, by reason of the cancellation, have been met by the customer.